welcome to Shen Therapy
Holistic therapies by Beth Wollerton
Who we are
Beth Wollerton trading as Shen Therapy. Our website address is: https://shen-therapy.co.uk.
This privacy policy has been updated to reflect the new General Data Protection Regulations (GDPR).
‘Personally, Identifiable Information’ (PII) Is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This policy explains why we collect the data we do and how it is used within the business.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our client consultation and client record keeping process, customer service, website interaction and online booking process.
How we use your data
What information does Shen Therapy collect about me?
For insurance purposes we collect information from you during the initial consultation meeting such as name, address, date of birth, email address and phone number, any past or current medical conditions including allergies, current medications taken and if you are receiving medical treatment or under a doctor’s supervision for any suspected medical condition.
This information is required as some treatments may not be appropriate for people with certain conditions and/or, you may be asked to obtain a doctor’s approval (in writing) before treatment can commence.
To make an accurate assessment to determine whether your treatment is as safe and effective as possible, it is also a legal requirement to perform a mini consultation before every treatment, even for regular clients. Changes to your health, such as new medical conditions or medication will be recorded and this may mean that a treatment is no longer suitable or safe to be carried out by the therapist. Also, skin, hair and nails can change over time, and if a client has been visiting for years then chances are they won’t be in the same condition as their first consultation!
We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded.
How we protect visitor information
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
Once we (Shen Therapy) hold your personal information, it is contained behind secured networks and filing systems and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
The use of ‘COOKIES’
The Shen Therapy website does not use Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.
THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Any links to third party websites located on this Website are provided for your convenience only. Although we only include links to site we believe will be of interest to our clients, we have not reviewed each third party website and have no responsibility for such third party websites or their content.If you chose to follow any external link you agree to do so at your own risk.
OPTING OUT
Direct marketing
During the initial consultation period you will see a couple of tick boxes. We will always ask you if you want to be contacted by phone, SMS, post or email, and give you the chance to object by not ticking to, or only ticking certain boxes.
When we collect customer details, we will first get your permission in regards to sending you other offers or promotions.
Letting customers opt out
Customers have the right at any time, to stop their information being used for direct marketing.
If at any time you would like to unsubscribe from receiving future emails, texts or phone calls, you can email us at beth@shen-therapy.co.uk stating ‘unsubscribe’.
and we will promptly remove you from ALL correspondence.
CONTACTING SHEN THERAPY
If there are any questions regarding this privacy policy you may contact us using the information below.
Email beth@shen-therapy.co.uk
Tel: 07725 325549
Shen Therapy Room, High Street, Culworth OX17 2Az
How we protect your data
Para here about how you store client details
What data breach procedures we have in place
Para here about the above
Industry regulatory disclosure requirements
Details from regulatory websites
If you are an existing Shen Therapy client you can book your appointment using my automated system. New customers please contact me prior to booking to discuss the treatment you require.